Online Sale terms and conditions 

  • The registered trading address is Rosendorff showroom located at 677 Hay Street Mall Perth Store.
  • The discounted price as displayed online is the final price (no further discounts apply) and is the price to be paid in full at time of checkout. The original price shown refers to the price marked on the product price tag.
  • Unique one off offers apply ONLY to the item noted in the advertised image and only for the period of time during which the advertisement runs
  • The offer only applies to stock available online (while stocks last), sold as is, with no modifications to be made.
  • Items purchased online can be exchanged or refunded within 30 days of purchase less any shipping/handling costs. Items must be returned in perfectly new condition, inclusive of all paperwork/receipts or certificates and without having had any alterations/adjustments.
  • Rosendorff reserves the right to amend any part of the offer, including when the offer ends or terms and conditions of these offers as they see fit without notice.
  • Rosendorff reserves the right to withhold any item from the sale if the description of that item does not match the description on the ticket.
  • The offer excludes custom orders, custom designs, custom makes, repairs, alterations, services, gift vouchers, credit notes, insurance claims, existing lay-bys & the Engagement Ring Package.
  • Alterations, repairs and valuations will be charged for at normal Rosendorff rates. Due to running at full capacity, we will endeavour to complete required alterations within a 4-week period although this will be assessed case by case.
  • Certain items cannot be altered and/or resized. In such cases, Rosendorff will contact the purchaser.
  • No Lay-bys or payment plans will be offered on Sale items.
  • Online payments are subject to full bank clearance before the goods can be released and deemed the property of the customer … (generally 48 to 72 business hours post purchase). Payments via other financial institutions are not available on sale items.
  • Where the shipping address is overseas (not within Australia), all shipping fees, customs fees, duties and import taxes are the responsibility of the purchaser not Rosendorff (the seller). The Rosendorff Team will contact the purchaser to provide relevant shipping quotations.
  • Rosendorff cannot be liable for transit times.
  • The offer of up to half price cannot be used in conjunction with any other offer or promotion. Items are available at time of advertising however many items are one off and may not be able to be replaced once sold.
  • The Rosendorff 5-year warranty covers craftsmanship but does not cover loss, wear and tear or accidental damage.
  • Rosendorff reserves the right to change or withdraw a sale price offer at any time.




Engagement Ring Package

Note: This Offer excludes items purchased online & applies only to items purchased in-store and not in conjunction with any other offers.

As part of our Engagement Ring Package, available as of 9th January 2020, the following terms and conditions apply:

Lifetime Upgrade

  • The item traded must have a 0.25ct minimum carat weight and must have been purchased from Rosendorff
  • The Diamond must be in perfect condition, must be certified and the original certification must be returned to Rosendorff at the time of upgrade.
  • The Diamond must be approved by our gemmologist for authenticity
  • The new purchase must be at least 50% greater in dollar value than the piece being traded in
  • Only one piece of Rosendorff jewellery can be used towards an upgrade at any one time
  • The full purchase price, minus GST, paid for the original will be deducted from the price of the new piece.


Lifetime Care & Maintenance

  • The ring can be brought in at any time to be assessed and polished free of charge, once per annum.
  • For white gold rings, you will receive one free rhodium plating per year.



Free Re-sizing & Unlimited Cleaning

  • The ring can be cleaned at any time in our ultrasonic machine.
  • The ring will be re-sized for free at the time of purchase (applies to the first alteration only within 12 months of purchase).



Overnight Stay for Two

  • Excludes purchases made online as part of any other promotion
  • Hotel stays will be for one night only in a hotel of our choosing, the value of the hotel stay will be up to $300.
  • The customer will be gifted a gift-voucher to the hotel, and it will then be up to the customer to redeem the voucher in accordance with the hotel’s terms and conditions.
  • The gift voucher must be accepted in its entirety, is not redeemable for cash or additional and it is not transferable to another person.



Argyle Pink Diamond in Band

  • An Argyle Pink Diamond will be inserted into the band of the ring. This diamond will be selected by us, it is not available to be given as a loose stone.
  • This offer is only applicable for engagement rings over $5,000.



15% off Rosendorff Wedding Band

  • The customer will receive 15% off their future wedding bands when they purchase an engagement ring from Rosendorff.
  • This offer is not to be used in conjunction with any other offer. It is not redeemable for cash.
  • This offer is only applicable for engagement rings over $5,000.


Rosendorff reserves the right to change or update these terms and conditions as they see fit and may do so without notice.