ClickCease

Shipping Policy

 

Parcel Delivery Update

All online orders are dispatched from our showroom in Perth. Getting your order to you remains our top priority and our team is working as quickly as possible to respond to all email & phone enquiries, however we are experiencing lengthy delays due to increased volume and the impacts of Covid-19.  

To track the progress of your order, please refer to the shipping confirmation email – a tracking number has been provided there.  We are truly sorry for any inconvenience and frustration caused, thank you for your understanding.- The Rosendorff team.

Shipping within Australia

We offer free shipping to all orders within Australia. Shipments will take between 1-3 business days within Australia or collection on the same day directly from our flagship Perth Showroom.

Overseas Shipping

Where the shipping address is overseas (not within Australia), all shipping fees, customs fees, duties and import taxes are the responsibility of the purchaser not Rosendorff (the seller).

The Rosendorff Team will contact the purchaser to provide relevant shipping quotations.

Rosendorff cannot be liable for transit times.

 

Shipping & Packaging for Returns:

Items should be returned in their original product packaging, unworn, in perfect condition, and with all paperwork (such as diamond certificates, valuations and/or care guide booklets). Include a copy of your shipping confirmation email or order confirmation email in the package.

Online Customer Services
C/- R.D.J
677 Hay Street
Perth 6000
Western Australia

All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries. We require that returned items are insured during delivery (such as Australia Post ‘Extra Cover’) to safeguard against loss. Rosendorff does not accept any responsibility for the returned item, until the item has been received by an authorised Rosendorff representative at the above address only and, after you have received notification of the successful delivery.

Alternatively you can return the item to Perth Hay Street Showroom in Western Australia by appointment only. Please ensure that you take a printed copy of your online tax invoice/ order fulfilment email to store to confirm your purchase details.

If you have any questions, please contact Customer Service team via email customer.service@rosendorffs.com. A representative will reply as soon as possible. Please include your best contact mobile number as we may use this for communicating with you.