Where do Rosendorff source their diamonds?
Rosendorff source diamonds from all over the world including Hong Kong, New York, Tel Aviv and Moscow. With new owners, Rosendorff customers benefit from international supply relationships and buying power. We also guarantee all diamonds to be issue and conflict free as well as ethically sourced.
Where do Rosendorff source their diamonds?
Will my diamonds have a certificate?
Not every diamond will have a certificate. A large selection of Rosendorff diamonds weighing 0.40ct and above are laser inscribed with a unique identification number and come with a certificate. Certification is an expert opinion of a diamond based on international standards. To be truly appreciated, a Rosendorff diamond needs to be viewed as mere words cannot describe its beauty.
Will I receive a valuation certificate?
Our in-house gemologists are qualified and registered jewellery valuers. Valuations ensure accurate and current insurance coverage. Rosendorff Diamonds provide complimentary valuations on purchases with a retail value of $5000 or greater and by request. Rosendorff will provide valuations for items purchased which are below our $5000 threshold for a small administrative processing fee.
Which is better Platinum or White Gold?
This is a personal preference. 18 carat White gold is an alloy containing 75% pure gold and 25% other alloys. It is hard wearing and is coated in a fine layer of Rhodium which gives white gold its brilliance and whiteness; however it does need regular maintenance with the rhodium requiring replacing every 12 to 18 months depending on how you wear your rings. Platinum is a 95% pure metal in jewellery. It is dense, hard wearing and does not require rhodium plating. It is however, a more expensive metal. We would be delighted to discuss your personal needs when making your purchase.
Which is more important – colour or clarity?
The significance of colour over clarity is one of personal preference. All Rosendorff rings contain diamonds cut to Rosendorff specifications so you can be assured that which ever diamond you choose, it will always be bright and beautiful.
What is the difference between a Rosendorff ring and others?
Rosendorff are Western Australia’s premier diamond jeweller. We are passionate about the quality of your diamond, the workmanship that goes into your precious piece and the experience you have when walking into our showroom. Our knowledgeable staff will take you through every aspect of your important purchase. Rosendorff jewellery is designed to be worn, cherished, enjoyed and passed down from generation to generation. Make an appointment to view our exquisite collection.
Do I need to make an appointment?
To ensure you are in the hands of our most skilled specialists, we recommend that you book an appointment. If you would like to call ahead of coming into our showroom we can pre-arrange a selection of rings for you to view based on your individual preferences and needs. With or without an appointment, we’d love to help you.
Does Rosendorff jewellery contain nickel?
Rosendorff jewellery may have minute traces of nickel as part of the alloy, which are permitted under the allergic tolerance laws however the content is so minimal that it has no known allergic reaction on the skin.
What if my fiance doesn’t like the ring I have chosen?
Rosendorff are happy to exchange unworn stock pieces within 14 days of purchase. For all bespoke jewellery we are happy to discuss your personalised alternatives during an individual appointment. Fees will apply to changes required.
How long will it take to make / order my ring?
Please allow an average of three weeks to have your diamond wedding rings crafted in our workshop. If your needs are more urgent, this can be discussed and reviewed with your sales professional.
Can I put the rings on layby until the wedding?
Yes you may. Rosendorff have a three month payment program with regular fortnightly payments. Please ask in store about our other payment options.
How do I care for my pearl jewellery?
Caring for pearl jewellery is particularly important given the delicate nature of the gem. Contact with chemicals, cosmetics and chlorinated water should be avoided, however your pearl jewellery can still be worn and enjoyed everyday. Due to the porous nature of pearls, avoid submerging your pearls in water as this can dissolve the cement holding your pearl securely in place on its post. When not in wear, store on their own in a soft pouch out of direct sunlight.
What is the difference between Freshwater, Saltwater and South Sea Pearls?
A Freshwater pearl is cultured in a mussel in a lake. A traditional saltwater (Akoya) pearl is cultured in an oyster in the sea. Generally, the freshwater cultured pearls are less expensive than the Akoya pearl. South Sea Pearls are also grown in the sea but are usually a larger size than the Akoya and this is reflected in a higher price point.
I just received my engagement ring but it doesn’t fit. Can I have it resized?
Yes, we will size your engagement ring complimentary on the first occasion within three months of purchase.
What is rhodium plating?
18 carat white gold is made up of 75% gold and 25% other metal, usually silver or palladium. It is common practice to coat the gold in a fine layer of rhodium which is a metal very similar to Platinum. It enhances the whiteness of white gold. It is hard wearing but will eventually wear off in time. It needs replacing every 12 to 18 months depending on how the jewellery is worn, to keep the white gold looking its best.
Even a diamond, which is the hardest substance known to man, can chip if hit on the right angle. They are most vulnerable around the girdle, however, due to the way in the which the diamond grows in a crystal, they sometimes have cleavage lines which are susceptible to impact. Daily wear of your jewellery can wear down clasps and settings which can unfortunately result in stones becoming loose or falling out. Some types of setting are more susceptible to this happening including pave where the beauty in the design is the small amount of metal holding onto the stone itself. Occasionally an impact to the ring can weaken the setting and this can result in the stone falling out at a later stage. Rosendorff is more than happy to examine your piece and will replace the stone you have lost or reset any stones that have become loose. A fee will apply and will be discussed with an After Sales Service Specialist on inspection of the piece.
General repairs take a minimum of two weeks however our time frame will depend on the season. Some repair work may take a little longer depending on what is required and the current capacity of our workshop. If necessary, we will advise you of any changes on time-frames once the piece has been assessed by the Rosendorff jewellery workshop.
Unfortunately, due the high volume of work going through our workshop we are unable to repair pieces which haven’t been purchased from Rosendorff. We can, however, recommend someone who can help with your needs.