FAQS – Engagement Rings

Where do Rosendorff source their diamonds?

Mr Rosendorff personally sources Rosendorff diamonds from all over the world. His diamond knowledge, passion and personal influence of choosing the best of the best available rough diamonds assures only the rarest beauty of natural diamonds are selected. Rosendorff guarantee all diamonds to be...

Will my diamonds have a certificate?

Not every diamond will have a certificate.  A large selection of Rosendorff diamonds weighing 0.40ct and above are laser inscribed with a unique identification number and come with a certificate. Certification is an expert opinion of a diamond based on international standards. To be truly...

Will I receive a valuation certificate?

Our in-house gemologists are qualified and registered jewellery valuers. Valuations ensure accurate and current insurance coverage. Rosendorff Diamond Jewellers provide complimentary valuations on purchases with a retail value of $5000 or greater and by request. Rosendorff will provide valuations...

Which is better Platinum or White Gold?

This is a personal preference. 18 carat White gold is an alloy containing 75% pure gold and 25% other alloys. It is hard wearing and is coated in a fine layer of Rhodium which gives white gold its brilliance and whiteness; however it does need regular maintenance with the rhodium requiring...

Which is more important - colour or clarity?

The significance of colour over clarity is one of personal preference. All Rosendorff rings contain diamonds cut to Rosendorff specifications so you can be assured that which ever diamond you choose, it will always be bright and beautiful.

What is the difference between a Rosendorff ring and others?

Rosendorff are Western Australia’s premier diamond jeweller. We are passionate about the quality of your diamond, the workmanship that goes into your precious piece and the experience you have when walking into one of our showrooms. Our knowledgeable staff will take you through every aspect...

Do I need to make an appointment?

To ensure you are in the hands of our most skilled specialists, we recommend that you book an appointment. If you would like to call ahead of coming into our showroom we can pre-arrange a selection of rings for you to view based on your individual preferences and needs. With or without an...

Does Rosendorff jewellery contain nickel?

Rosendorff jewellery may have minute traces of nickel as part of the alloy, which are permitted under the allergic tolerance laws however the content is so minimal that it has no known allergic reaction on the skin.

Will you buy back my diamond?

Currently Rosendorff do not have a second hand dealers license and therefore are unable to re-purchase pre-loved diamonds however, if yours is a Rosendorff diamond, please contact us to discuss your personal needs.

Will Rosendorff create a ring setting for my own diamond?

Rosendorff will not use diamonds from outside the company. All Rosendorff diamonds have passed strict quality assurance criteria ensuring ever aspect of your Rosendorff piece is of the finest world quality.

What if my fiance doesn't like the ring I have chosen?

Rosendorff are happy to exchange unworn stock pieces within 14 days of purchase. For all bespoke jewellery we are happy to discuss your personalised alternatives during an individual appointment. Fees will apply to changes required.

Does gold tarnish?

The pure gold does not tarnish. It’s the other metals used in gold alloy which do and so the lower the gold content in any alloy the more likely and the quicker the tarnishing process will occur. Gold of 18 carat is very resistant to tarnishing, but 14 carat and lesser carat gold tarnish...

Can gold stain the skin or leave marks?

Pure gold will not mark the skin as it is chemically stable and it does not react with many substances. It is the other metals in gold alloy especially the lesser quality alloys which react chemically and may therefore mark the skin and also tarnish very quickly. Tarnish on gold jewellery is...

How long will it take to make / order my ring?

Please allow an average of three weeks to have your diamond wedding rings crafted in our workshop. If your needs are more urgent, this can be discussed and reviewed with your sales professional.

Can I put the rings on layby until the wedding?

Yes you may. Rosendorff have a three month payment program with regular fortnightly payments. Please ask in store about our other payment options.

I want order my wedding rings but I don't want to leave my engagement ring?

In order to create a piece that you will enjoy everyday after your marriage ceremony it is imperative that we have your engagement ring to create perfection. Three weeks may sound like a lifetime now but let us assure you that you will be forever pleased once you see the finished piece.

Do I need to adjust the setting of my engagement ring for the wedding band to sit flush?

Sometimes, due to the type of centre setting on an engagement ring, the wedding band doesn’t sit perfectly flush together. Rosendorff can make the necessary adjustments to your engagement ring to create the perfect union. Depending on the design, an alternative is to create a slight curve...

Should I order my eternity ring when I have my wedding ring made?

Why not? Having your eternity ring made at the same time ensures both rings are an absolute perfect match. It also ensures that you don’t have to pay more for your eternity ring at a later date nor do you have to part with your engagement ring for a second time.

What styles of wedding ring is most popular?

Your wedding band is a very personal decision; however the most popular styles tie into the designs of your engagement ring. A round brilliant cut diamond wedding band for example, will best compliment a round brilliant cut diamond engagement ring. We would be delighted to guide you through your...

How do I care for my pearl jewellery?

Caring for pearl jewellery is particularly important given the delicate nature of the gem. Contact with chemicals, cosmetics and chlorinated water should be avoided, however your pearl jewellery can still be worn and enjoyed everyday. Due to the porous nature of pearls, avoid submerging your...

What is the difference between Freshwater , Saltwater and South Sea Pearls?

A Freshwater pearl is cultured in a mussel in a lake. A traditional saltwater (Akoya) pearl is cultured in an oyster in the sea. Generally, the freshwater cultured pearls are less expensive than the Akoya pearl. South Sea Pearls are also grown in the sea but are usually a larger size than the...

I just received my engagement ring but it doesn't fit. Can I have it resized?

Yes, we will size your engagement ring complimentary on the first occasion within three months of purchase.

What is rhodium plating?

18 carat white gold is made up of 75% gold and 25% other metal, usually silver or palladium. It is common practice to coat the gold in a fine layer of rhodium which is a metal very similar to Platinum. It enhances the whiteness of white gold. It is hard wearing but will eventually wear off in...

Why should I have my ring professionally cleaned?

Jewellery can last a lifetime if well looked after and cared for properly. Gemstones can become less brilliant and the surface of gold scratched and dull with the everyday use of household chemicals, perfume, cosmetics and general wear. Annual professional cleaning and polishing is strongly...

Why has my diamond / stone chipped / fallen out?

Even a diamond, which is the hardest substance known to man, can chip if hit on the right angle. They are most vulnerable around the girdle, however, due to the way in the which the diamond grows in a crystal, they sometimes have cleavage lines which are susceptible to impact. Daily wear of your...

How long will it take to have a repair completed?

General repairs take a minimum of two weeks however our time frame will depend on the season. Some repair work may take a little longer depending on what is required and the current capacity of our workshop. If necessary, we will advise you of any changes on time-frames once the piece has been...

What is ultrasonic cleaning?

Ultrasonic cleaning is a process of cleaning delicate jewellery which brightens dull stones and cleans jewellery thoroughly. Rosendorff offer a free ultrasonic cleaning service on all Rosendorff diamond pieces.

Will you repair pieces not purchased from Rosendorff?

We wish we could assist however, due the high volume of work going through our workshop we are unable to repair pieces which haven’t been purchased from Rosendorff. We can, however, recommend someone who can help with your needs.